Working at Edlio

We are a rapidly growing technology company with a portfolio of three software platforms in the education sector. With over 10,000 customers, we continue to build on our vision by both organic and acquisition growth. Our current portfolio covers CMS, user engagement and fintech.

We are seeking an Information Systems Administrator to join our team and help us scale. We have a modern cloud-based IT stack with Salesforce and NetSuite at its core. As IT Manager, you will be responsible for supporting Edlio’s internal information systems, employees’ hardware and software stacks, and building processes that allow us to securely scale. As one of Built In LA's Best Places to Work in 2019, we are seeking an individual who understands the professional and personal growth attached to this opportunity and has the corresponding internal drive to maximize it.

A significant part of your job will involve leading the ongoing improvement of our Salesforce Sales Cloud, Service Cloud, and Pardot deployments with 100+ users, as well as systems that are closely integrated with Salesforce such as NetSuite and ChurnZero. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform.

Responsibilities:

• Manage users in Salesforce, NetSuite, Einstein Analytics, Pardot, ChurnZero, RingCentral, Zoom, JIRA, Confluence, Slack, and other software products in our IT stack.
• Assist operations with on-boarding and off-boarding employees.
• Project management for the Edlio IT stack - secure sign-offs and buy-ins as projects progress.
• Standardize and streamline IT stacks across physical offices.
• Develop training for our information systems.
• Produce reports, dashboards, scheduled emails, workflows, and processes for Salesforce and other information systems using in-app capabilities, as well as Einstein Analytics.
• Consult and provide best practice and strategy for each department on using our information systems.
• Lead the customization and integration of our information systems.
• Provide and implement practical solutions for system inefficiencies, in order to increase collaboration, consistency, and ease of use.
• Develop implementation plans for new information systems we bring onboard.
• Support integration of company acquisitions into the Edlio IT stack.
• Set up payments and manage costs for IT assets.
• Oversee the intake and processing of internal IT tickets.
• Provide computer and network support, such as Wi-Fi and audio headset issues.
• Manage engagements with application-specific professional services providers such as Salesforce and NetSuite consultancies. 

Required Qualifications:

• College degree required; preferably in information technology, business, or a related field.
• 5+ years of well-rounded IT management experience, with 3+ years as a lead, supervisor or manager.
• 3+ years of Salesforce administration experience and Salesforce Administrator certification.
• Process-oriented; understands the benefit of repeatable processes and consistent documentation.
• Ability to assess the impact of new requirements on Salesforce, NetSuite, and all upstream and downstream applications, systems, and processes.
• Excellent verbal and written communication skills.
• Desire to own the full IT function and build an IT organization that can scale with business over time.