Working at Edlio
Attracting the most excited and creative people is important to us. We offer a fun environment, competitive benefits, and opportunities for growth. Sales Executive
Sales Executive | Austin, Chicago
Job Description:
Edlio is expanding its Sales team in Austin, Chicago and Los Angeles. We are seeking highly motivated team members who have a successful track record in Sales, including making outbound phone calls, scheduling meetings and closing deals. As a Sales Executive, you will be responsible for analyzing target territories and areas in which our company can make the strongest impact. You will work closely with the Sales Management and Sales Development team to achieve your monthly, quarterly and yearly goals. You will attend trade shows and events regularly throughout the nation to market the company product. Fostering and maintaining a cohesive, productive and collaborative relationship with both the Operations and Sales teams will become your priority. The Sales Executive role consists of mainly inside sales, as well as some outside sales.
Qualifications and Requirements:
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A minimum of 3 years of successful sales experience is required
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Must be adept at providing live demonstrations of software products
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Available for moderate travel
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Regular, predictable attendance
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Ability to work in a sometimes stressful environment
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Excellent computer skills
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Self-starter, self-motivated and disciplined
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Excellent prospecting skills and experience generating your own book of business
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Experience managing the full sales cycle from prospecting to demoing the product and closing the deal
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Achieve agreed upon sales target and outcomes within schedule
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Strong oral and written presentation, communication and negotiation skills
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Comfortable making a high volume of calls and sending a high volume of emails daily
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Must be confident with and accustomed to interfacing with high-level executives on a regular basis
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Excellent time management and organizational skills
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Proactive in identifying and developing new business from telephone, trade show, email, and other sales inquiry methods
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Capable of maintaining positive business relationships to ensure future sales
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Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services
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Continuously improve through feedback
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High level of interpersonal skills
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Excellent telephone manner
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Determined and conscientious
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Team player - ability to work in a collaborative environment
Salary and Benefits:
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Base salary
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Generous commission and bonus package
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401k w/ employer matching
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Healthcare
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Paid vacation and holidays
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$2,000 travel incentive
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Employee Assistance Program
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Flexible schedule with telecommute opportunities
Accounting
Accounts Receivable Specialist | Los Angeles, Austin
Edlio is a software company with offices in Los Angeles, Austin and Chicago. Our product is a web-based content management system for schools and school districts. Our support team helps with anything the CMS cannot do, as well as educating users, and building out new sites. We are looking for an Accounts Receivable Specialist in our Los Angeles or Austin office to support the Accounting team. The right person will have plenty of opportunity to grow and move up at Edlio.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Generate and send out invoices
- Maintain up-to-date billing system
- Carry out billing, collection and reporting activities according to specific deadlines
- Follow up on, collect and allocate payments
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Research and resolve payment discrepancies
- Process credit card payments
- Prepare bank deposits
- Investigate and resolve customer queries
- Maintain accounts receivable customer files and records
- Communicate with customers via phone, email or mail
- Assist with month-end closing
Key Competencies:
- Excellent communication skills
- Attention to detail and accuracy
- Knowledge of accounts receivable
- Ability to work well under pressure
- Time management and organizational skills
- Problem analysis and solving skills
- Sense of urgency
- Team player
- Knowledge of general bookkeeping procedures
- Knowledge of general accounting principals
- Proficient in relevant computer software and Quickbooks
- Minimum 1 year of customer service experience
Salary and Benefits:
- Base salary
- 401k w/ employer matching
- Comprehensive healthcare benefits
- Paid vacation and holidays
- $2,000 travel incentive
- Wellness stipend
- Employee Assistance Program
- Flexible schedule with telecommute opportunities
Product
Senior UX Designer | Los Angeles, Mountain View, Austin, Chicago, Vancouver and Mexico City
Edlio is looking for a great Senior UX Designer to lead the interaction and visual design efforts of our two product lines - CMS (branding and communication) and Sangha (mobile parent communication). This is a unique opportunity to work in any of our offices (Mountain View/Bay Area, Vancouver, Los Angeles, Austin, Chicago and Mexico City). The product team has the mandate to transition the company to a design first product company. Together we can make it happen by designing and building wonderful applications. We are looking for a team player, who is passionate about making the complex, simple. As a senior designer you’ll work hands-on with engineers, product managers and other team members to develop pathbreaking designs across our K-12 Edlio CMS and Sangha Communication platforms. Our team iterates fast, interacts closely with customers, and collaborates closely with cross-functional teams. We are looking for someone who has experience in making a big impact on a great product.
Job Tasks and Responsibilities:
- Lead, plan, and execute scalable projects
- Plan and design consumer centric products while working with customers, engineers, and product managers. Show attention to detail on all levels
- Design for many platforms and types of content: interaction flows, wireframes, and visual
- Design doesn't begin or end in Sketch. We are constantly brainstorming new ideas while optimizing current designs
Requirements:
- You've shipped web and mobile products
- Your portfolio is filled with product designs that demonstrate how you solved specific problems to meet users needs
- You have excellent communication skills. Being able to give and receive feedback is a must
- Design skills - interaction flows, wireframes and visual
- Demonstrated use of user-centered design principles as well as an understanding of trends in product design, and interaction patterns for web and mobile
- Significant experience working closely with front-end engineers. Experience conducting user research is nice to have
- Expert knowledge of design tools is highly preferable
- HTML and CSS proficiency is nice to have
Are you passionate about making the complex simple? Please share your web and mobile apps portfolio.
Support
Sangha Support | Mexico
Job Description and Key Responsibilities:
Sangha Support Team Members play a critical role at Edlio. They serve as the day to day connection our clients have to the company and as such, play a unique and critical role in building and maintaining client relationships. Day to day duties will include processing support tickets, answering phone calls and emails and working collaboratively with internal teams to solve problems and get things done.
Key Skills:
- A strong understanding of mobile and web applications and their associated technologies, such as HTML, JavaScript, Node.js and MongoDB.
- Ability to understand a complex system and identify the source of issues
- Top notch customer service- must be calm and patient on the phone and via e-mail
- Extensive application support experience
- Excellent communication skills in English - verbal and written
- A strong desire to learn
- Excellent analytical and problem-solving skills- must be able to troubleshoot problems to a satisfactory resolution for customers
- Ability to clearly capture bugs/issues and effectively communicate them to the development team, and assist in investigation.
- Effectively work with people from a wide spectrum of technical understanding
- Ability to focus on granular details
Preferred Skills:
- Interest in back-end development or UI design
- Ability to perform testing and other QA tasks
Level 1 Technical Support
Level 1 Technical Support | Los Angeles
Job Description and Key Responsibilities:
Client Services Team Members play a critical role at Edlio. They serve as the day to day connection our clients have to the company and, as such, play a unique and critical role in building and maintaining client relationships. This team is responsible for answering a wide array of questions while providing education on products, diffusing frustrations by providing options and solutions for resolving consumer issues. This is an entry-level position requiring a work schedule.
Required Skills:
- Customer service experience- ability to provide solutions to clients of varying technical background with patience and positive attitude
- Handle high volume incoming telephone or email inquiries
- Excellent written and verbal communication
- Document customer inquiries, complaints, and issues. Maintain detailed and clear notes regarding calls
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- A strong desire to learn
- Willingness to work on projects outside of standard job description
Desired Skills:
- Experience with CMS or LMS
- HTML & CSS
- Working knowledge of Photoshop with design sensibility to see, identify, and fine-tune good design
- Understanding of formats and file types (.jpg, .png, .psd, .mov)
- Familiarity with DNS and setting up new domains
- Stays up to do with the latest web technologies, standards & best practices