Working at Edlio

 
Built In LA 2019 Best Places to WorkAttracting the most excited and creative people is important to us. We offer a fun environment, competitive benefits, and opportunities for growth.
 
We're excited to be included in Built In LA's Best Places to Work 2019!
 
If you are interested in working within a company that values creativity and a passion for technology, we are interested in hearing from you.

Open Positions

 
Lead Product Manager
 

We are looking for a seasoned Product Manager to join our team and help lead the modernization efforts of our next generation Content Management System. This is a hands-on role that will lead a cross functional team, help define the product roadmap, and deliver on the roadmap priorities. The ideal candidate will be a self starter, results oriented, and a highly analytical product leader with a proven track record of shipping product within scope, time, budget, and quality. This role will be based out of our Los Angeles office. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities
  • Develop and lead the product vision and strategy for our nextgen CMS platform
  • Collaborate with and build Sales team alignment for the product vision
  • Run user research, usability studies, and data-driven experiments to inform product direction
  • Establish, monitor, and measure success metrics of features after launch
  • Communicate product plans, benefits, and results to internal teams, customers, and the EdTech industry in general
  • Work hands-on with designers and engineers to implement and build new features
Required Qualifications
  • 5+ years of product management experience
  • Proven track record of execution and delivering results with cross-functional teams
  • Proven track record of shipping simple, elegant user-facing products
  • Strong data analytical skills and proven experience developing and using tools to analyze large data sets to drive decision making
  • Ability to communicate effectively to technical and non-technical audiences
  • Excellent organizational, written, and spoken communication skills
Preferred Qualifications
  • Prior experience working in the enterprise SaaS space is highly desired
  • Deep understanding of causal measurement, A/B testing and statistics
  • Exceptional product design sense; working independently as well with UX designers to conceive and refine UX design/flows that are simple and effective
  • Deep technical knowledge of software design and development processes
  • Experience working in an agile development environment
Perks
  • Competitive cash and equity compensation
  • Great medical/dental/vision benefits, with dependent coverage
  • 401(k) available
  • Paid holidays and flexible paid time off
  • Fitness/gym reimbursement
  • Professional development and continued education opportunities
 
 
Lead DevOps Engineer

 

The ideal candidate will have a deep understanding of cloud technologies (especially AWS), strong analytical skills, excellent communication skills, experience leading a team, and a proven track record of building and managing large, scalable systems infrastructure. This role will report directly to the Chief Technology Officer and be based out of our Los Angeles office. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

  • Own and drive the DevOps, SecOps, and SRE automation and monitoring efforts with an infrastructure-as-code mindset
  • Own and improve our 24x7 on-call strategy for all essential services
  • Lead the team with a can-do attitude, integrity and setting an example through hands-on mentoring
  • Define and enforce best-in-class processes for ensuring high availability of our systems
  • Proactively assess potential issues with product delivery, patching, and other changes to mitigate and reduce remediation times
  • Enable feature teams to accelerate product delivery with sandboxed, scalable development and test environments, and CI/CD pipelines
Required Qualifications
  • 7+ years of hands-on DevOps/SRE/Software Engineering experience supporting business critical applications in production
  • 5+ years of hands-on experience with the AWS toolset (EC2, ECS, ELB, RDS, CloudFront, CloudFormation S3, SQS, Lambda, VPC, WAF, ACM)
  • 3+ years of people management experience
  • Expert Linux systems administration skills
  • Expert AWS networking/security constructs 
  • Expert level experience with Java build tools (Gradle/Maven/Ant) and web application servers (Apache Tomcat)
  • Experience with managing MySQL, MongoDB, and ElasticSearch
  • Experience with message queues (RabbitMQ, Kafka)
  • Experience with configuration management tools (Ansible/Chef/Salt)
Preferred Qualifications
  • Prior experience with some of the other technologies we work with: Docker, Kubernetes, Node.js, Memcache, Redis, Vagrant, Jenkins
  • Experience building a modern Continuous Integration / Continuous Delivery pipeline
  • Experience with modern infrastructure and application monitoring/observability services (DataDog/NewRelic/Prometheus)  
  • Experience with incident management and root cause analysis process
  • Experience with Spinnaker
  • Familiarity with directory services (AD/ADFS/LDAP)
  • Prior experience building infrastructure in regulated environments (PCI/COPPA/FERPA)
  • On-call (SRE style) rotation, both as a member and as someone who has improved the processes themselves, and done schedule planning
Perks
  • Competitive cash and equity compensation
  • Great medical/dental/vision benefits, with dependent coverage
  • 401(k) available
  • Paid holidays and flexible paid time off
  • Fitness/gym reimbursement
  • Professional development and continued education opportunities
 
 
Vice President of Human Resources
 

At Edlio, the cumulative talent of our team is our most important asset. We build innovative products for educational communities around the world. We need to continue building out a team of diverse professionals that are creative, passionate, and genuinely curious and excited about helping improve education everywhere. With the changing global economy talent is now available in different locations globally and people from different walks of life can contribute to our mission.

The Vice President of HR is responsible for all aspects of the company's talent acquisition and growth of talent from within our ranks. Vice President of HR drives and develops effectiveness and supports the entire management team on areas including but not limited to strategic talent acquisition plans, like compensation, recruiting, benefits, professional development, budget, and labor relations.

Vice President (VP) of HR duties and responsibilities
  • Oversee an organization’s recruiting, interviewing, selection, and hiring processes
  • Build out the “Edlio Early Career Development Program”
  • Promote our Culture and Values throughout Edlio
  • Plan employee benefit, payroll, health and safety programs
  • Implement the “Rooney Rule” for Edlio and continue to work towards pay equity across the organization.
  • Provide strategic direction, planning, and requirements to execute the design, implementation, communication, and administration of the company’s compensation programs, including annual short- and long-term incentives and executive compensation that attracts and retains world-class talent.
  • Develop a compensation philosophy that is aligned with company values and promotes a high performing culture.
  • Facilitate and monitor the implementation of standardized human resource processes
  • Adhere to all internal policies and legal standards.
  • Build nexus-based localized rules for talent acquisition efforts
  • Build locality based risk assessments for talent acquisition and make decisions based on risk scores of locales.
  • Structure Edlio Internships, Build out partnerships with leading secondary schools and universities to get access to talented interns and entry level job seekers.
  • Build Out the “Edlio Recruiting Organization”.
  • Maintain and update employee handbooks globally on a regular basis
  • Effectively structure/maintain/iterate benefits programs to attract and retain top talent
  • Work with technical team to design, integrate and implement human resource software systems for better efficiency
  • Implement novel measures for performance evaluations aligned with our culture.
  • Work with management team to ensure high employee satisfaction score (ENPS)
  • Prepare and distribute quarterly reports on company wide HR statistics, with focus on turn over, gender pay equity, minority participation rates, and recommendations for improvements.
  • Design and implement onboarding and on-going training programs for employees
  • Ensure company fulfills its commitment to a diverse workplace through recruiting, equal pay and equal opportunity in all efforts
Vice President (VP) of HR requirements and qualifications
  • Four year degree in Engineering, Mathematics, Sciences, Human Resources, Business Administration, or related fields
  • Analytical Thinking and Data Driven Decision Making Capability
  • Previous experience working as an HR Director for a minimum of 5 year(s)
  • In-depth knowledge about local and international Human Resource Processes, employment legislation, and legal regulations
  • Excellent knowledge of all aspects of Talent management
  • Experience with HR tools and recruiting software including ADP, EaseCentral, GoogleAdmin, LinkedIn, Payscale
  • Critical thinking and problem-solving skills
  • Team player
  • Strong Leadership Qualities
  • Good time-management skills
  • Great interpersonal and communication skills
  • Senior Professional in Human Resources Certification (SPHR) or Society for Human Resource Management Certification (SHRM) is preferred
 
 

Senior Salesforce Administrator

Edlio, LLC, located in Los Angeles, CA is currently seeking a Senior Salesforce Administrator to be instrumental in the strategy and ongoing use of Salesforce globally across multiple departments. A significant part of the job involves leading the ongoing improvement of our Salesforce Sales Cloud, Service Cloud, and Pardot deployments, as well as systems that are closely integrated with Salesforce such as NetSuite, Outreach, and ChurnZero. The successful candidate will have a record of success in improving processes and driving user adoption using the Salesforce platform.

This role will include working closely with the head of sales to understand needs, and prescribe solutions based on a strong working knowledge of both the Salesforce.com platform as well as technology sales operations. We are a rapidly growing technology company with over 10,000 customers.  We continue to build on our vision by both organic and acquisition growth. Our current portfolio includes CMS, user engagement and payments solutions.

Responsibilities

  • Manage 200+ users within multiple areas of the organization including sales, sales development, marketing and client success
  • Support users in Salesforce, Einstein Analytics, Pardot, and ChurnZero
  • Design and configure case management, workflow, training, dashboards and reporting 
  • Perform full audit and maintain use of objects and fields as well as profiles, roles and their requirements
  • Identify existing and upcoming features and best practices to ensure maximum value of the Salesforce platform
  • Design and configure Salesforce UI to meet business requirements
  • Support 3rd Party apps built on the Salesforce platform

Background and Skills Requirements:

  • Bachelor's degree (information technology or computer science  preferred)
  • Salesforce certification 
    • Certified Administrator (ADMIN 201)
    • Certified Developer (DEV 201)
    • Certified Advanced Administrator (ADM 301)
  • Minimum 3 years experience implementing and configuring Salesforce.com in a role supporting at least 100 users
  • Experience with Einstein Analytics and Salesforce Lightning
  • Experience with Apex, Force.Com, SOQL, Triggers, and VisualForce page development
  • Experience managing multiple record types and data loader batch integrations
  • Experience with supporting sales organization territory management
 
 
 
Sales Development Representative

 

We are seeking a highly motivated team member who has a successful track record in Sales, including making outbound phone calls, high volume emails, follow up and scheduling appointments. As a Sales Development Representative, you will be responsible for analyzing target territories and areas in which our company can make the strongest impact. You will work closely with management and the Director of Sales Development on the mission and goals for the company. You will also work with our marketing department for different opportunities. Fostering and maintaining a cohesive, productive and collaborative relationship with both the Marketing and Sales teams will become your priority. The Sales Development Representative role consists of inside sales only.

Qualifications and Requirements:

  • 2 years call center/customer service experience or 1 year sales experience would be considered
  • Excellent computer skills
  • Strong negotiation skills
  • Deadline and detail-oriented
  • Ability to build rapport with clients
  • Self-starter, self-motivated and disciplined
  • Strong oral and written presentation and communication skills
  • Must be confident with and accustomed to interfacing with high-level decision makers
  • Excellent time management and organizational skills
  • Proactive in identifying and developing new business from telephone, email and other sales inquiry methods
  • High level of interpersonal skills
  • Excellent telephone manner
  • Determined and conscientious
  • Team player
  • High volume of phone calls and emails

Salary and Benefits:

  • Base Salary + Variable Compensation Plan
  • 401k w/ employer matching
  • Comprehensive healthcare benefits 
  • Paid vacation and holidays
  • $2,000 travel incentive
  • Wellness stipend
  • Employee Assistance Program
 
 
Bilingual Sales Development Representative
 

We are seeking a highly motivated team member who has a successful track record in Sales Development for our Latin America region, including making outbound phone calls, high volume emails, follow up and scheduling appointments. As a Sales Development Representative, you will be responsible for analyzing target territories and areas in Latin America. You will work closely with management and the Director of Sales Development on the mission and goals for the company. The Sales Development Representative role consists of inside sales only.

Qualifications and Requirements:

  • Must be fluent in Spanish
  • 2 years call center/customer service experience or 1 year sales experience would be considered
  • Excellent computer skills
  • Strong negotiation skills
  • Deadline and detail-oriented
  • Ability to build rapport with clients
  • Self-starter, self-motivated and disciplined
  • Strong oral and written presentation and communication skills
  • Must be confident with and accustomed to interfacing with high-level decision makers
  • Excellent time management and organizational skills
  • Proactive in identifying and developing new business from telephone, email and other sales inquiry methods
  • High level of interpersonal skills
  • Excellent telephone manner
  • Determined and conscientious
  • Team player
  • High volume of phone calls and emails

Salary and Benefits:

  • Base Salary + Variable Compensation Plan
  • 401k w/ employer matching
  • Comprehensive healthcare benefits
  • Paid vacation and holidays
  • $2,000 travel incentive
  • Wellness stipend
  • Employee Assistance Program